Housing & Dining Services, Cable

Housing & Dining Services Cable TV FAQs

  1. Why am I only receiving a few channels?
  2. What premium or pay-per-view options are available?
  3. How do I open a service ticket?
  4. Why am I only getting a blank screen and/or no sound?
  5. Where can I get a coax connector cable?
  6. How do I get HD channels?
  7. Can I use a DVR with your cable system?
  8. What company provides the programming services?
  1. Why am I only receiving a few channels?

    You need to set your TV up to receive all the channels available on the system. Use your on-screen remote menu button to do two things: (1) set your TV to recognize CATV channels instead of Off-Air signals; and (2) look for a menu choice like Auto-program or Ch.Setup. Once you do these two things your TV should scroll through all of the available cable channels. If you continue to have difficulty, check with a neighbor, RA or Resident Manager.

  2. What premium or pay-per-view options are available?

    Williams Village & Family Housing: Everything available through Comcast 303-930-2000
    Bear Creek Apartments: HBO (included with basic)
    Everywhere else: No premiums or pay-per-view available

  3. How do I open a service ticket?

    In Williams Village, College Inn, and Family Housing, call Comcast 303-930-2000
    Everywhere else, call 5-HELP from a campus phone or 303-735-4357 from any other phone, such as your cell phone.

  4. Why am I only getting a blank screen and/or no sound?

    Make sure your co-ax connector cable is properly connected to the cable tv jack and the back of your TV. Also, check your video source setting on your TV.

  5. Where can I get a co-ax connector cable?

    Local stores include: Target, Radioshack, McGuckin’s Hardware and ACE Hardware.

  6. How do I get HD channels?

    Williams Village & Family Housing customers may order HD packages through Comcast 303-930-2000

  7. Can I use a DVR with your cable system?

    Yes, but you need to contact the manufacturer or provider of your DVR for set-up instructions.

  8. What company provides the programming services?

    In Williams Village, Family Housing, and College Inn all programming is provided by Comcast. In Bear Creek, programming is provided by DirecTV. Everywhere else, programming is provided by CU and Comcast.