Housing & Dining Services

Frequently Asked Questions

  1. When does a new week start with my meal swipes?
  2. Can I change my meal plan? How?
  3. Can I be released from my meal plan?
  4. What do I do if my Buff OneCard is lost or stolen?
  5. What do I do if I've forgotten my Buff OneCard, or if it doesn't work?
  6. Can I use my meal plans at UMC restaurants or Flatiron off-campus restaurants?
  7. How does the Munch Money program work?
  8. What happens when my Munch Money runs out?
  9. What happens if I don't use all of my Munch Money?
  10. Why can't I eat meals whenever it is convenient for me?
  11. What should I do if I have special dietary needs or food allergies?
  1. When does a new week start with my meal swipes?

    For traditional meal plan purposes, the week always starts on Sunday. As an example, if you are on a 19 meal plan, you will start out every Sunday brunch with 19 meals on your Buff OneCard. These meals will be available through dinner the following Saturday. There is a daily limit of four accesses.

  2. Can I change my meal plan? How?

    Residential meal plans cannot be changed to another plan once the residence halls open for the term. Meal plans can be changed for the fall 2007 semester through August 22, 2007 and for the spring 2008 semester through January 8, 2008. After these dates there will be a $50 administrative fee. All first year students are required to be on a traditional 19 or 15 meal plan. Meal plan change requests can be submitted to the Reservation Center by letter (to 75 Hallett Hall, Boulder, CO 80310-0014), by fax (303-735-2222), or by e-mail. Prices for CU Block Meal Plans after the semester begins will be prorated.

  3. Can I be released from my meal plan?

    Releases from meal plan assignments are generally not given unless a student terminates occupancy from the residence halls. However, if documented and severe circumstances, clearly beyond the control of the student, make it unreasonable for the university to expect the student to maintain an assigned meal plan, the student may petition to amend the assignment. Written petitions should be addressed to the Housing & Dining Services dietitian or designee and will not be accepted after September 12, 2007 for the fall semester, and January 30, 2008 for the spring semester. The student will receive written approval or denial of the petition within 30 days of submission.

  4. What do I do if my Buff OneCard is lost or stolen?

    Call the Buff OneCard office at 303-492-0355, Monday through Friday, 8:00 a.m. to 5:00 p.m. or stop by in person at Willard, room 182.top

  5. What do I do if I forgot my Buff OneCard or if it doesn't work?

    Stop by the Buff OneCard office in person in Willard, room 182 (Monday thru Friday, 8:00 a.m. to 5:00 p.m.).

  6. Can I use my meal plans at UMC restaurants or Flatiron off-campus restaurants?

    No. Your residential meal plan, CU Block Meal Plan swipes, and Munch Money and Campus Cash are accepted at the five campus dining centers, the five campus grab-n-go outlets and at Stadium Grill in Dal Ward. Your Munch Money is also accepted, along with Campus Cash, cash, and credit, at the three campus convenience stores, and Hardrive Café in Kittredge Commons and Norlin Underground in Norlin Library.

  7. How does the Munch Money program work?

    Munch Money works like real money. Items are individually priced in the retail outlets. The value of your selections is totaled and then deducted from your Munch Money account. Munch Money may also be used to treat a guest to a meal in any of the all-you-care-to-eat dining centers or to pick up a quick meal in any of the grab-n-go outlets. This transaction is completed at the check stand.top

  8. What happens when my Munch Money runs out?

    Purchase Campus Cash online or in person at Willard, room 182 (hours: 8:00 a.m. to 5:00 p.m., Monday through Friday). Campus Cash can also be used in all Housing & Dining operations. Unused Campus Cash will remain on a student's Buff OneCard until they leave the university.

  9. What happens if I don't use all of my Munch Money?

    Plan on using all of your Munch Money in the current semester, as Munch Money does not roll over the following semester.top

  10. Due to my class schedule, I sometimes miss meals in the dining centers. Why can't I eat meals whenever it is convenient for me?

    Between the dining centers, grab-n-go outlets and retail operations, dining services are available from 7:00 a.m. to 12:00 midnight on weekdays and from 11:00 a.m. to 12:00 midnight on weekends. Dining Services strives for a balance between operating costs and customer service needs while functioning in a fiscally responsible manner.

  11. What should I do if I have special dietary needs or food allergies?

    Dining Services is committed to providing students with a variety of healthy and nutritious meal options including vegetarian and vegan selections in all dining operations as well as the new Back to Basics gluten-free line in Kittredge Dining Center. However, as over 10,000 meals are served per day, individual meal requests can be considered only with appropriate supportive documentation from your attending physician and/or clergyman. Petition forms are available through Dining Services (25 Hallett Hall; 303-492-6325). Meal plan petitions will only be considered during the first two weeks of each semester. If you have special dietary needs that are not being met, we urge you to contact the registered dietitian at 303-492-6325.

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